Help centre
Frequently asked, quickly answered.
01
Product usage
What is skipcare?
SKIPCARE™ is our word for a pre-built routine in a stick. The ingredients you'd normally layer are already in one formula, so you swipe once and you're done.
Which stick do I use when?
Glowscreen in the morning and Moonscreen at night, as the last step before bed.
How do I apply Glowscreen?
On clean, dry skin, twist up and swipe four times on each zone: forehead, each cheek, nose bridge and jaw. Blend with your fingertips if needed, and put it on 15 to 20 minutes before sun exposure.
How often should I reapply?
Every 2 hours, and after swimming, sweating or towel drying.
Tinted or non-tinted?
The formula is the same. Tinted adds iron oxides for a natural glow tint. Non-tinted can go over makeup for touch-ups.
Do the sticks have retinol or vitamin C?
No. Neither stick contains retinol or vitamin C. Moonscreen uses bakuchiol, a gentler, plant-based alternative to retinol. Read about bakuchiol.
Are they okay for sensitive skin?
Both are fragrance-free and dermatologically tested, and were non-irritant in a 25-person patch test. Patch test first if your skin reacts easily.
Will it melt in the heat?
The sticks are stability-tested to 45°C. Keep them out of direct sun, like you would any skincare.
02
Orders & cancellation
How do I track my order?
Use the Track order page once your order ships. Delivery partner to confirm
Can I cancel or change my order?
Founders to confirm Cancellation window and how to request it go here.
Which payment methods do you accept?
Founders to confirm Payment options through Razorpay go here.
03
Sales policy
Where do you ship, and how long does it take?
See our shipping policy. Founders to confirm details
What's your returns and refunds policy?
See our returns and refunds policy. Founders to confirm details
What if my order arrives damaged?
Contact us with a photo of the parcel and we'll sort it out. Founders to confirm process
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